- Hand purse finished with cloth feathers
Shipping Policy
At Upcycle by MOBI, each piece is thoughtfully created using reclaimed and upcycled textiles. Because of the nature of our production process, shipping timelines may vary depending on the product.Processing TimeReady-to-wear items and accessories: 3–7 business daysMade-to-order or custom upcycled pieces: 7–14 business daysPlease note that processing time does not include shipping time.Shipping DestinationsWe ship locally and internationally via trusted courier partners. Available destinations and shipping rates will be displayed at checkout.Shipping RatesShipping fees are calculated based on:DestinationPackage weight and sizeCourier service selectedAll shipping costs are the responsibility of the customer unless stated otherwise during a promotion.Delivery TimeEstimated delivery times:Local deliveries: 2–5 business daysInternational deliveries: 5–15 business daysDelivery times may vary due to customs clearance, weather conditions, or courier delays.Customs & DutiesInternational orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are not included in the product price or shipping fee and are the responsibility of the customer.Tracking
- Once your order has been shipped, a tracking number will b e provided via email.
Refund Policy
Due to the unique and upcycled nature of our products, all sales are considered final, except where an item arrives damaged or defective.
Refund Eligibility
Refunds are only issued if:
The item arrives damaged
The item received is significantly different from what was ordered
Requests must be made within 48 hours of delivery, accompanied by clear photos and a description of the issue.
Non-Refundable Items
Custom or made-to-order pieces
Items purchased on sale or during promotions
Fabric accessories unless defective
Refund Method
Approved refunds will be processed back to the original payment method within 7–14 business days, depending on your payment provider.
Cancellation / Return / Exchange Policy
Order CancellationOrders may be cancelled within 24 hours of purchase if production has not started.Once production begins, cancellations are no longer accepted.ReturnsWe do not accept returns due to:The sustainable, limited-edition, and upcycled nature of our productsHygiene and quality control standardsExchangesExchanges are only accepted if:The item arrives damaged or defectiveThe wrong item was sentExchange requests must be made within 48 hours of delivery with photo evidence.If an exchange is approved:Customers are responsible for return shipping unless the error is ours
- Replacement items are subject to availability due to the one-of-a-kind nature of our designs
