Privacy Policy

Privacy Policy

Toile – eco Designers (“we,” “us,” “our”) operates the online multivendor marketplace at https://toileecodesigners.com and the Toile e-Commerce App (collectively referred to as the “Platform”). This Privacy Policy outlines how we collect, use, share, and protect your data when you use our services. By accessing or using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide, improve, and personalize our services:

1.1 Information You Provide

  • Account Data: Name, email address, phone number, shipping address, and other account details.
  • Transactions: Order history, payment details (processed securely via PCI-DSS compliant gateways).
  • Content: Reviews, product uploads, messages exchanged with vendors.

1.2 Information We Collect Automatically

  • Device/Usage Data: IP address, device ID, operating system version, browser type, crash logs.
  • Location Data: GPS coordinates (with consent for delivery tracking), or region based on IP.
  • Cookies & Tracking Technologies: Session cookies for login, analytics (e.g., Google Analytics), advertising (opt-out available here).

2. How We Use Your Data

We use the information we collect for the following purposes:

  • To Process Orders: Facilitate transactions and enable vendor-customer interactions.
  • To Prevent Fraud: Analyze data for fraud prevention (e.g., blocked IPs).
  • To Communicate with You: Send service-related notifications (e.g., order confirmations) and marketing messages (opt-in only).
  • To Improve Our Services: Analyze platform performance through anonymized data.

3. Data Sharing

We may share your data with the following parties:

3.1 With Vendors

Vendors receive the necessary order details to fulfill your purchases:

  • Data Shared: Name, shipping address, order details.

3.2 With Service Providers

We work with third-party providers to operate our platform:

  • Payment Processors: Razorpay, PayPal (refer to their Privacy Policies).
  • Analytics: Google Analytics (data is anonymized).
  • Cloud Storage: AWS (data is encrypted using AES-256).

3.3 Legal Disclosures

We may share your data when required by law or to protect our rights (e.g., court orders, fraud investigations).

4. Your Rights

You have the following rights regarding your personal data:

4.1 Access & Portability

You can request a copy of your personal data. To do so, log in to your account or contact us at support@toileecodesigners.com (free of charge within 30 days).

4.2 Deletion

You can delete your account and all associated data by following these steps:

  1. Open the Toile App > Go to Settings > Privacy Controls.
  2. Select Delete My Account & Data and confirm your request.

What’s Removed: Profile details, chat history, and uploaded content.
What’s Retained: Anonymized transaction records (for up to 7 years for tax and legal compliance).

4.3 Correction

You can update or correct your profile details by visiting My Account > Profile.

4.4 Opt-Out

  • Marketing: Unsubscribe using the link in marketing emails.
  • Location/Camera Access: You can disable location and camera permissions via app/device settings.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law:

  • Account Information: Retained until account deletion. Upon deletion, all account details are permanently removed.
  • Transaction Records: Retained for 7 years to comply with legal obligations. Post-deletion, transaction data is anonymized.
  • Inactive Accounts: Accounts with no activity (login or order) for 2 years will be flagged for deletion. You will receive a notification before deletion begins.
  • Customer Interactions: Retained for 3 years for support and dispute resolution.
  • Marketing Data: Retained until you unsubscribe (within 48 hours of request).
  • Security Logs: Retained for 2 years for fraud prevention.

6. Security

We prioritize the security of your personal data:

  • Encryption: We use TLS 1.3 for data in transit and AES-256 for data at rest.
  • Certifications: Our payment systems are PCI-DSS compliant. We conduct annual penetration testing.
  • Access Controls: Role-based employee access, two-factor authentication (2FA) for vendors.

7. Age Restrictions

The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.

The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discover that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider (support@toileecodesigners.com) so that they will be able to take the necessary actions.

 

8. Third-Party Services

We may use third-party services to enhance your experience:

  • Payment Processors: Razorpay, PayPal, Stripe (refer to their privacy policies).
  • Social Media: Optional sharing via Instagram/Facebook.
  • Embedded Content: We may embed content from YouTube or Google Maps, governed by their respective privacy policies.

9. Global Data Transfers

  • EU/UK Data: Data collected from the EU/UK is stored in GDPR-compliant AWS regions (Frankfurt/London).

10. Policy Updates

We may update this Privacy Policy periodically. Any major changes will be communicated via email and in-app banners. You can always access previous versions of this policy [here].

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us via support@toileecodesigners.com

 

Last Updated: January 2025

Shopping Cart