URNAM
Shipping Policy
At URNAM, each garment is thoughtfully handcrafted in small batches using natural fabrics and traditional techniques. Please review our shipping policy below before placing your order.
Processing Time
All orders are made to order
Processing time: 5-7 business days
During peak seasons or for highly detailed pieces, this may vary slightly
Shipping Timelines
India: 3–7 business days after dispatch
International: 8-9 business days after dispatch
Shipping timelines may vary depending on customs clearance and local courier services.
Refund Policy
We understand plans can change.
Order cancellations are accepted within 48 hours (2 days) of placing the order
After 48 hours, orders cannot be cancelled as production begins
Our Promise
We value transparency, craftsmanship, and customer experience.
If you have questions before placing an order, we’re always happy to help.
Cancellation / Return / Exchange Policy
International Orders
Returns, refunds, or exchanges are not accepted for international orders
This is due to the handcrafted, made-to-order nature of our garments and international shipping constraints
We encourage customers to:
Review size charts carefully
Message us for size guidance or custom requests before ordering
Damaged or Incorrect Items
In the rare event that you receive:
A damaged item
Or an incorrect product
Please contact us within 48 hours of delivery with clear photos, and we will assist you promptly.