Arvino
Shipping Policy
- Ready-to-Ship Orders: These orders are dispatched within 5-7 business days.
- Customized/Engravable Products: These orders are dispatched within 10-15 business days.
- All orders, both domestic and international, are shipped through registered courier companies only, ensuring reliable and trackable delivery.
Refund Policy
We do not accept returns unless the item arrives damaged. If your order is received in a damaged condition, please contact us within 48 hours of delivery with clear images of the damaged item and packaging. Our team will assess the issue and offer a replacement or repair as needed.
Cancellation / Return / Exchange Policy
We are pleased to offer complimentary exchanges on any item within 7 days of delivery.
To request an order cancellation, please email us within 2 hours of placing your order. If your order has already been fulfilled and shipped before we receive your cancellation request, it cannot be canceled. If we are able to cancel your order, a refund will be processed to the original payment method within 2 to 10 banking days. For any questions or further assistance, please contact us.